Here at Wyreside Lakes we welcome our customer feedback and always ensure that we take any complaints very seriously and try to hopefully resolve them. This feedback allows us to correct any problems with our service, give us a chance to re-establish our mutual relationship and enable us to learn how to improve our service quality. We define a complaint as any consumer expression of dissatisfaction with our service.
Our complaint handling processes will be consistent with current complaint handling standards including the Equality and Disability Acts. We promise to demonstrate that: